TRAVEL & RETREAT MANAGEMENT

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INTERNATIONAL CHECK-IN: Check-in for your International flights must be a minimum of two and a half (2.5) hours prior to the departure time unless otherwise advised by the airline on reconfirmation.

 

DFAT: To obtain the latest foreign affairs travel advice please refer to either: www.dfat.gov.au/travel/index.html or www.smarttraveller.gov.au or phone toll free 1300-555-135 or Sydney 02-6261-3305. Please be aware that overseas consular assistance cannot override local laws, even where local laws appear harsh or unjust by Australian standards.

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SECURITY: Please ensure that you do not have the following in your carry-on baggage: knives, sharp objects, cutting implements, knitting needles, scissors or tweezers. These items may be carried in hold baggage only. You may be required to demonstrate to security staff that your camera, mobile or computer is an operating unit.

There are restrictions on taking liquids, aerosols and gels through security onto international flights. Refer to the information in your travel documents or visit TravelSecure.infrastructure.gov.au for details.

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INTRODUCTION

1. We offer for sale to you various products and/or services on behalf of our principals such as airlines, other transport operators, hotel and other accommodation providers, tour operators and other principal suppliers. These are referred to throughout as ‘the Principals’.

 

Our services consist of arranging and co-coordinating the services offered by the Principals. Worldly Travel Group brings about a direct contractual relationship between you, the customer, and each Principal. Subject to these booking conditions Worldly Travel Group will perform our services with reasonable care and skill.

 

Worldly Travel Group does not guarantee the performance of the services offered by the Principals and we will not be liable in the event that you suffer loss, injury or disappointment by reason of any acts or failings of any Principal. In such case your remedy will lie against the Principal.

 

You should be aware that the brochures (including e-brochures) which we supply to you are the brochures of the Principals and that the statements and representations contained in such brochures are not ours but are made by the Principals. We accept no liability for any inaccuracies or misrepresentations contained in such brochures.

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2. TRAVEL INSURANCE

We recommend that you take out a travel insurance policy at the time you pay for your travel. You should ensure that such insurance will protect you against medical expenses arising from sickness or injury during your travel and protect you against loss or damage to your belongings. The Department of Foreign Affairs & Trade also strongly recommend you take out travel insurance.

 

N.B. Please note that some credit card providers will provide the card holder with travel insurance. Where you are paying for all or any part of the services arranged through us by credit card and you intend to use travel insurance provided by the credit card provider you acknowledge that Worldly Travel Group has offered you travel insurance and that you waive any claim against Worldly Travel Group in respect of any loss or damage you may suffer as a result of you failing to take out any or adequate travel insurance.

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3. CANCELLATION FEES

Cancellation fees are likely to be incurred on all confirmed reservations or bookings. Further, some tickets may be non-refundable or non-transferable. It is important to check the position with us before you confirm arrangements and/or before you cancel any confirmed reservations. Please read the specific conditions detailed in the Principal’s documentation in relation to your travel arrangements.

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4. CHANGES TO RESERVATIONS

If you wish to change a confirmed reservation you are likely to incur fees. In some cases it may not be possible to change reservations or to cancel the reservation or it may be uneconomic for you to do so. You should always check the cost before requesting changes in reservations. Please read the specific conditions detailed by the Principal’s in relation to your travel arrangements.

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5. PRICES

Airfares and tour prices may change (almost invariably by being increased) without prior notice and even though your arrangements have been confirmed. Such price increases are beyond our control and you will be liable to pay for any such increases. Many airlines now impose surcharges on the price of air travel. These surcharges may change between the time you make a reservation and the date of full payment.​

 

6. PAYMENT

If payment has not been made by the specific date advised by Worldly Travel Group, your bookings may be cancelled. Payments may be made by direct deposit, cheque or credit card. If you wish to pay by credit card it is necessary to check with us first as some airfares and package holidays cannot be paid for by credit card. In certain circumstances your credit card will be charged by the Principal. In these instances you authorise Worldly Travel Group to pass on your credit card details to the Principal. When your credit card is processed by Worldly Travel Group, you agree to not have your payment charged back or reversed by your credit card provider where the services have been provided.

 

Payment Options:

a. All prices are based on payment by EFT and subject to change without notice.

b. Cheques will not be accepted.

c. Credit card surcharges will apply when paying by credit card. We accept all credit cards and relevant credit card fee is applied when processing.

Mastercard (Standard) 1.6%

Visa (Standard) 1.6%

Visa/Mastercard (Premium/Corporate) 2.25%

American Express 2.5%

Diners Card 2.95%

International Credit Cards 3.5%

 

d. Payments made via Direct Deposit take up to 3 business days to process. Please notify your consultant of your payment once it has been processed. Payment can be made by direct deposit as follows:

 

Bank: ANZ

Account: WORLDLY TRAVEL GROUP

BSB: 014580

Account Number: 307310572

 

Reference: SURNAME/FIRSTNAME

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7. REFUNDS

If you cancel your travel arrangements after paying for the same no refund will be available to you until after we receive the monies from the Principal involved. In most cases fees will be payable for cancellations and in some instances you may not be able to claim a refund.​

 

8. PASSPORT & VISA REQUIREMENTS

Prior to confirming your travel arrangements, you should check your passport and establish that it will remain current for the entire period of your travel. Certain countries require that your passport remains valid for a period of up to twelve months after the date upon which you are scheduled to leave such country. You may be denied entry to a country if your passport expires within 12 months. You should clarify visa requirements with the Embassies of the countries that you plan to visit as certain countries may require you to take out a visa dependent on whether you are travelling on an Australian or a foreign passport. The authorities in some countries (including The USA) require holders of Australian passports to take out a visa for entry into their country where the traveller has been sentenced or imprisoned or been convicted of certain types of criminal offence. A visa may be required where a contagious disease or a serious health problem exists. It is the responsibility of each member of the travelling party to ensure that they have a valid passport and the necessary visa/s for the destinations to be visited.

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9. RE-ENTRY VISAS TO AUSTRALIA

Re-entry visas will/may be required for travellers leaving Australia holding a foreign passport. If you hold a foreign passport then it is your responsibility to make your own enquiries and satisfy yourself as to the position in regard to your passport and/or visa requirements before leaving Australia.​

 

10. VACCINATIONS

Certain countries require that travellers be vaccinated against specific infection and/or diseases. Mind Body Vibe Travel strongly recommends that you check with your doctor and the Embassies of countries to which you are travelling to with respect to any health requirements. Following the COVID-19 pandemic, many airlines now require a negative covid certification (PCR Test) at least 48 hours prior to departure, and you may be required to self quarantine on arrival.

 

11. CHECKING TRAVEL ARRANGEMENTS

We have exercised care in putting together the arrangements requested by you in regards to your travel and accommodation. It is important that you check all of the documentation handed to you in relation to your proposed travel and accommodation to ensure that it fully meets with your requirements and to ensure that there have been no misunderstandings. All documents, in relation to international travel, must be issued in the name of the passport holder. You may be denied carriage if the name varies.

11.1 We strongly recommend that you contact your airline prior to any travel to ensure that the scheduled departure time has not changed.

11.2 We strongly recommend that you familiarise yourself with current travel advisories/information from smartraveller.gov.au before you travel.

11.3 Payment of any excess baggage charges is the Travellers sole responsibility.

11.4 Carry on baggage is subject to security rules on the carriage of various items. It is your responsibility to check with the relevant authorities.

 

12. COMPLAINTS

Worldly Travel Group endeavours to deliver exceptional quality professional travel services. We are committed to being responsive to the needs and concerns of customers and to resolving your complaint as quickly as possible. Customer feedback is welcomed as it helps us improve our service delivery to you. Please refer to our Complaints Handling Policy & Procedures for more information.

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SHORT TERM RENTAL (STR) MANAGEMENT

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1. INTRODUCTION

The goal of Worldly Travel Group (WTG) is to provide seamless, high-quality management that maximizes your income while ensuring an excellent guest experience. Director, Jey Auru (Airbnb "Super-host" 2025) will be the nominated host for your Airbnb Listing for a management fee of the booking revenue after Airbnb and VRBO fees.

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2. MANAGER’S RESPONSIBILITIES

The Manager agrees to provide the following services for the Owner's Property:

• Listing and Marketing: The Manager shall list the Property on various short-term rental platforms (e.g., Airbnb, VRBO, etc.), including the creation of an attractive, accurate, and professional listing.

• Booking Management: The Manager shall handle all bookings, guest communications, and inquiries on the Rental Platforms. The Manager will approve or decline bookings based on the Owner’s preferred conditions, if specified.

• Guest Interaction: The Manager shall serve as the primary point of contact for all guest-related matters, including but not limited to check-ins, check-outs, and addressing guest inquiries or concerns.

• Cleaning and Maintenance: The Manager will arrange for cleaning and maintenance services after each guest’s departure, including the provision of necessary supplies (e.g., linens, toiletries, etc.).

• Payment Handling: The Manager will collect rental payments from guests, remit the Owner’s share of rental income, and manage any fees or penalties incurred through the Rental Platforms.

• Guest Reviews and Reputation Management: The Manager will monitor and respond to guest reviews in a professional and timely manner, ensuring the property maintains a positive reputation.

 

 

3. OWNER’S RESPONSIBILITIES

The Owner agrees to:

• Property Maintenance: Maintain the Property in good repair and condition, ensuring it is suitable for short-term rental guests.

• Compliance with Laws: Ensure the Property complies with all relevant local, state, and national laws, including regulations governing short-term rentals, health and safety standards, and any necessary licenses or permits.

• Insurance: The Owner shall maintain adequate property insurance, including liability coverage for damages caused by guests, and shall ensure coverage for both the Property and personal belongings.

• Provide Necessary Amenities: Supply the Property with essential amenities, including furniture, appliances, and other items necessary for guest comfort and satisfaction.

 

 

4. COMPENSATION AND FEES

The Manager will receive the following compensation for services rendered:

• Management Fee: The Manager will be entitled to a % of the gross rental income generated from the Property for each booking made through the Rental Platforms.

• Payment Distribution: After deducting the Manager's fee, the remaining rental income will be remitted to the Owner within a number of business days following the guest's departure and clearance of payment.

• Additional Fees: The Manager may charge the Owner for additional services, such as property maintenance, repairs, or premium cleaning services. These additional charges will be agreed upon in advance and will be invoiced separately. 

 

 

5. TERM AND TERMINATION

• Term: This Agreement shall be effective as of signing date and shall remain in force for an initial term of 12 months, unless terminated earlier by either party.

• Termination: Either party may terminate this Agreement with 60 days’ written notice. Termination may be with or without cause. If the Owner terminates the Agreement prematurely, any outstanding payments due to the Manager for services provided prior to termination shall be paid promptly.

 

 

6. LIABILITY AND INSURANCE

• Insurance: The Owner shall maintain insurance coverage for the Property, including liability insurance to cover potential damages or injuries that occur during the course of rental.

• Manager’s Liability: The Manager is not liable for any damage or injury caused to guests or the Property, except where such damage is a direct result of the Manager’s negligence or failure to provide the contracted services.

• Indemnification: The Owner agrees to indemnify and hold the Manager harmless from any liability, claims, damages, or expenses resulting from the use of the Property by guests, unless caused by the Manager’s own actions or omissions.

 

 

7. PAYMENT TERMS

• Booking Process: All payments for the rental of the Property will be processed through the Rental Platforms. The Manager will ensure that all payments are collected and processed according to platform policies.

• Payouts: The Manager shall pay the Owner [X]% of the total booking amount after platform fees and the Manager's commission have been deducted. Payments will be made within [X] business days after guest check-out and clearance of funds.

 

 

8. CONFIDENTIALITY

Both parties agree to maintain confidentiality regarding any proprietary information, guest data, financial records, or business practices shared during the course of this Agreement. No sensitive information shall be disclosed to third parties without prior written consent from the other party.

 

 

9. DISPUTE RESOLUTION

In the event of any dispute arising from this Agreement, both parties agree to first attempt resolution through [mediation/arbitration] in Gladstone. If resolution cannot be reached, either party may pursue legal action in the courts.

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10. MISCELLANEOUS PROVISIONS

• Force Majeure: Neither party shall be held liable for any delay or failure in performance under this Agreement due to circumstances beyond their reasonable control, including but not limited to acts of God, government restrictions, pandemics, or natural disasters.

• Governing Law: This Agreement shall be governed by and construed in accordance with the laws of [Jurisdiction].

• Amendments: Any amendments or modifications to this Agreement must be made in writing and signed by both parties.

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